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Shipping & Delivery

 

Order Placement

On placement of order, we will send you an order confirmation mail listing all relevant details pertaining to your order. As we specialize in made-to-order, we start work on your order only after payment confirmation. Ordered product are shipped in 15 business days post confirmation.

 

Location

Currently, we ship our products in Delhi NCR only. You will need to provide us with a valid and complete shipping address. We will be delivering to other cities soon and will you keep you posted.

 

Delivery

Our logistics partners will deliver the product and will assemble the product at your desired spot for no additional fee. Our support and delivery team will be in coordination with you for a hassle-free installation process.

 

Cancellation and refund of order

FurnitureAdda reserves the right to cancel any order without any explanation for doing so, under situations where FurnitureAdda is not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with the FurnitureAdda Retail policy, or for any other reason.

 

Customer order cancellation policy

If you made a mistake when placing an order, you can contact Customer Support to cancel the order without any charges, provided it has not already left our warehouse (typically 2-3 hours). Charges are applicable if the consignment has left from the warehouse.

 

Taking delivery of your order

Inspect your order do not accept an order if box is physically damaged. Contact Customer Support and inform them of the damage immediately.

 

Exceptions to our Shipping & Delivery Policy

The following exceptions will require extended shipment and/or delivery times:

  • Products prearranged for delivery on COD basis are shipped only upon confirmation of mobile number of the recipient, confirmation of the delivery address and availability of the recipient to receive the goods.

  • Products that are normally stocked but that are temporarily out of stock.

  • Products that are not normally stocked and must therefore be specially ordered.

 

Delays in shipping

We try to deliver your product within the given time frame. On event, we may experience an unexpected delay in the shipment of your order. In such a case, you will be notified via email by FurnitureAdda team. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.

 

If your does not arrive on time

If your order doesn’t arrive within the particular delivery timeframe please let us know. Tracking information is provided via email for most of the orders. On event, orders may become lost in transportation, delivered to the wrong address, or consigned to a person other than you. This may include a family member, neighbour, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.

In the case of COD, orders our courier will make one to three attempts to deliver the order after which it will be returned to our warehouse. FurnitureAdda reserves the right to not accept COD orders from any person including persons who have not previously received products and issued payments.

 

If your order arrives damaged

Check the packing and DO NOT take delivery of a product that has been damaged. If any basis you are unable to reject, accept the product from the courier, inform Customer Support within 24 hours and we will ship out a replacement.

Please contact on customercare@furnitureadda.com to find more information about receiving a replacement or returning your item for a refund.


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