Help Topics
Frequently Asked Questions
For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted!
Since all our products are made-to-order, please give us at least 10 working days to deliver your order. For customized orders, the estimated delivery time is 12 - 15 days starting from the day of shipping. Once an order is placed, we send out the estimated delivery timelines in the order confirmation email. You can subsequently track your order here.
We try our best to deliver your product before you can even think 'Where is it now?' i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12-15 days for delivery. In such cases, we proactively call/email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at support@furnitureadda.com. Currently there is no online mechanism to check the status of your order.
We would love for you to try us out, see what we have to offer, order from us, experience the joy of seeing a beautifully crafted product at your home before we give you a discount to buy something else from us. So, at present, we don’t have a first-time customer discount.
At Furniture Adda, we stand by our products and our service and are proud of the value we provide to a customer.
Yes, you absolutely can! For more information on how we can work this out, please click here , or you can simply call us.
No! There are no delivery or installation charges. Delivery, installation and clean up after the delivery process is on us. Go ahead and place your order now.
If you are a business enterprise or buyer looking to make a bulk purchase for your business/home/guest house, café, etc., we'd love to help. Do write in to us at support@furnitureadda.com.
The actual product may vary from the images shown on the website. The actual colors may vary from those shown depending on the device you are using to view the product or the angle of the item is photographed.
Information on Wood Products:
As wood is a natural material, every piece of furniture will appear slightly different in finish either in color or pattern of the wood. Furniture Adda cannot warranty the color, grain, or texture of wood. Wood responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. Your items can experience small movements and cracks as it adjusts - this is not a fault, but a natural occurrence within the fibres of a natural product. Like all natural materials, wood has inherent disparities in color and grain pattern because of variations caused by nature, over which we have no control. We advise you to keep the product in consistent, stable conditions to minimize the effects of temperature and moisture change in the atmosphere. For example, avoiding placing the product close to a heat source will go a long way to ensuring the longevity of the product.
Information on our Paint & Finishes:
Every care is taken to ensure a good paint finish on our products. Most of our products are finished by brush and hand unless otherwise stated, and might, therefore, contain signs of this manual process, including brush marks and other blemishes.
Information on Color & Fabric Finishes:
Actual colors may vary due to products being made to order. It’s important to note that swatches may look different on a real product than what you see on your computer monitor. This is because every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the products as life-like as possible, but please understand the actual color may vary slightly from your monitor. When making beds, it’s also important to consider fabric material and color. We cannot guarantee that the color, texture, and materials you see accurately portray the true color of the product. Some products such as divan bases and headboards are made with handmade finishes and attention to detail. This may be evident in the products by containing signs of manual process.
Shipping & Delivery
For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted!
Since all our products are made-to-order, please give us at least 10 working days’ time to deliver your order. While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you. For customized orders, the estimated delivery time is 12-15 days starting from the day of shipping. The day of shipping is indicated on your product page at the time of order. Please note that we will NOT be able to ship customized orders earlier than the indicated time.
No! There are no delivery or installation charges. Delivery, installation and clean up after the delivery process is on us. Go ahead and place your order now.
Please check for all the following items when the product is delivered to you:
- Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
- In case there is some dust or a lack of shine on your furniture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
- For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
- For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
- For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better.
- For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
- Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces / splinters to hurt your arms; however, the extent of polish of internal areas may not match with the extent of polish on external areas
- Wood has natural qualities such as differing grain patterns, minimal stain differences and small knots - small knots which structurally don't impact the product will be fully filled with putty and polished to make sure that they don't hamper the product; knots that alter structural stability of the product would be rejected at the quality control stage; differing grain patterns and stain differences are generally acceptable on hard wood products
- Hard wood products may expand a small extent during the summer months because of which some drawers may get stuck! There is nothing to worry on this front - if you give a call to our customer care team, our after-sales service team will come and minimize the expansion effect by sanding (using sandpaper) on the sides of the product
We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or write to us at support@furnitureadda.com.
Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
My Account
You need to click on “My Account,” which is on the top, right-hand side of our website. You will be redirected to a new page, where you can locate the “Create a new account” button on the left-hand side. Click on “Create a new account” and key in the required details, and then click on “Submit.” This completes the registration process, and you shall receive a confirmation email at the email address you submitted.
You need to click on “My Account” tab, following which you will be asked to enter your account details. To obtain your account information, scroll down. Click on “Edit” to modify your details and then on “Save” once you are done.
Our customer service team will be glad to assist you with your order. Just call +91-9613530530 or send us an email at support@furnitureadda.com.
Our website is optimally supported by Google Chrome, Mozilla Firefox, and Internet Explorer. Make sure the browser is up to date. If you are still facing problems, get in touch with our Customer Care Team on +91-9613530530 or write to us at support@furnitureadda.com.
Cookies are minor amounts of data that a website sends to your browser and gets stored on the hard drive of your computer. Your browser settings will generally have “cookies enabled,” which means that a particular website can send its cookie to the browser you are using. Cookies do not have the ability to access personal information; however, they use unique identifiers that stay anonymous.
Yes, if you have a design in mind and want to get a piece of furniture custom-made, you can do so over the phone. Kindly call us at +91-9613530530, or WhatsApp on the same number and we will help you with the purchase.
Placing An Order
Browse through our products to find what you want by using the menu along the top of the screen. If you know exactly what you want, use the search function at the top middle of the screen to quickly locate your item.
Choose the product and number of items you want and click on the "Add to Cart" button. You can then continue your shopping until you are ready to pay. If you wish to view the products in your shopping basket while you are shopping, click on "My Bag " at the top right-hand side of the page.
When you have chosen all of your items, you need to click on “My Bag” to view all the products you have choses. Then to pay for the products you need to click on the "" button and follow the very simple instructions on screen through our secure one-page checkout process.
If you have any difficulty placing your order online please do not hesitate to contact us on +91-9613530530 (Monday-Friday: 9.30 am to 6.30 pm, Saturday & Sunday 10.30 am to 5.00 pm).
All you need to do is sign in to “My Account”, go to the Address Book and add the address. Once you have saved the new address this will always be available to choose when you go through the Checkout process.
Yes, if you have a design in mind and want to get a piece of furniture custom-made, you can do so over the phone. Kindly call us at +91-9613530530, or WhatsApp on the same number and we will help you with the purchase.
Yes, you can sign up to out website in just a few clicks. If you’re in a hurry, you can sign up using Facebook or Google. Setting up an account is well worth, so you can track your orders and check previous orders.
If you have placed your order online, you will immediately see an Order Summary. If we have your email address, we will send you an email confirmation that your order has been placed and updates on its progress until it is delivered. If there are likely to be any delays in sending your order to you, we will email or call you.
It depends on what stage your order has reached. We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. If you find you need to change your order, you should call us immediately on +91-9613530530 (Monday-Friday: 9.30 am to 6.30 pm, Saturday & Sunday 10.30 am to 5.00 pm) as there may be an opportunity to make the changes you require. If the order is already in progress in our warehouse then it will not be possible to make changes and the order will be sent as it was placed. Our team will of course help you resolve any issues this may present.
Payments
We accept payment through the following methods: Credit/Debit cards, Internet Banking, UPI, and wallets. You can also purchase through our unique EMI scheme.
After clicking on “View your Cart”, you will be redirected to “Proceed to Checkout” page. Above that particular option, there will be a tab called “Do you have a coupon?” You can key in the discount or coupon code in that tab and avail the offered discount.
In such cases, our Customer Care Team will be glad to serve you. Just call us on +91-9613530530 or email us at support@furnitureadda.com.
No, we are extremely sorry. EMI facility can only be availed to those customers having a credit card. For additional details, contact your bank.
We make sure that every transaction through credit card is carried out in a safe and secure environment. You can verify if the transaction is secure if a key lock is present at the bottom right corner of your web browser. We never retain credit card information post order completion. Rather, the information is directly submitted to the banks. You can be rest assured that your credit card or bank account details will be secured.
Please double check with your financial institution or bank to rule out issues from their end. If problems still persist, contact our Customer Care Team on +91-9613530530.
Every successful transaction will receive an email for confirmation purpose. If you have not received a confirmatory email, try placing your order once again. Moreover, to obtain in-depth details contact our Customer Care Team on +91-9613530530.
Privacy & Security
We, at Furniture Adda, are extremely committed to offer safe and secure transactions. We respect your privacy and walk the extra mile to ensure to make sure your personal details are kept confidential, without sharing them with any other party. To know more with regard to confidentiality of your details and information, kindly go through our “Privacy Policy.”
No. We do not store any credit card details.
You can be rest assured that your details and info will not be passed on or sold to any third party. Your privacy is extremely vital for us. Read more with regard to privacy protection under our “Privacy Policy.”
No, we are extremely sorry. EMI facility can only be availed to those customers having a credit card. For additional details, contact your bank.
Yes. You can carry out debit/credit card transactions through the Furniture Adda mobile sit. Furniture Adda is secured by Norton and powered by VeriSign that protects your card info while transmitting it securely to the highly-trusted payment gateways that are managed by leading Indian banks.
Cancellations & Returns
Once the payment of your order is confirmed, your order cannot be changed or cancelled. In case of an exception, you may contact us at +91-9613530530 or email at support@furnitureadda.com and raise a request for cancellation within 24 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch, and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Furniture Adda.
Furniture Adda reserves the right to cancel your order at any stage:
- If a product gets rejected during the process of Quality Check
- If our shipping partners fail to deliver to the desired location
If you receive products with defects or missing parts, immediately call or WhatsApp us at +91-9613530530 with the pictures of the product you received. You need to inform us of the defect or missing part within 48 hours of product delivery. You will be provided with an assistance as quickly as possible.
Contact Us
We’re here to help you. Get in touch with us from any of these ways:
-
Write to us
Drop us a line and we'll get back to you as fast as we can
-
Facebook us
Connect with us on your favorite social network
-
Instagram us
Drop us a DM on Instagram. We are @furnitureadda
-
Chat with us
Get answers in real-time. We're here to help
-
Talk to us
Monday - Friday 9:50 AM to 6:30 PM
Saturday-Sunday: 10:30 AM to 5:00 PM
